Online Store and Payment FAQs [updated Apr 2021]

Frequently Asked Questions on Yellow's online stores

How does Yellow provide my online store

What does an online store actually do

How do I get paid

How will my customer pay for their orders

Is there a transaction fee

How long will it take to receive my payments

Does Yellow take a transaction fee

How can I make changes to my store products

How do I know when my products have been purchased

Further payment reading

 

 

How does Yellow provide my online store

Yellow provide online stores within your website by partnering with one of the world's leading online store providers, Shopify  Yellow provides you with your website and creates a space in your website to place a Shopify store front.

 

 

 

What does an online store actually do

An online store lets you display your products to your customers, accept their orders, take their payments, control product inventory, handle shipping and much more.

 

 

 

How do I get paid

During the store setup process we will ask you for a bank account number. This is the account where your customer payments will be placed.

 

 

 

How will my customer pay for their orders

Your customer's will have the ability to pay for their purchases using all major credit card supplier, and well as other methods such a Poli Pay

These customer payments will be credited into your bank account

 

 

 

Is there a transaction fee

Shopify will take a transaction fee per transaction. The rates are:

 

Transaction Type Transaction Fee
Domestic 2.7% + NZ$0.30
Rest of world

3.5% + NZ$0.30

 

How long will it take to receive my payments

Payment into your business account will take 3 business days after the purchase date

 

 

Does Yellow take a transaction fee

Yellow take no transaction fees from your store purchases. 

 

 

 

How can I make changes to my store products

Once setup, you will be given access to your store. From this point onward, you will setup your products, pictures stock levels, prices etc. Follow the link below for a guide to setting up products in your store:

Managing Your Store Products

 

 

 

How do I know when my products have been purchased
You will receive an email with details of store purchases once a purchase has occurred

 

 

Further payment reading

Follow the link below for more details on store payments
Shopify Payment