1. Yellow Knowledge
  2. Billing and Payment

How can I stop my direct debit?

Yellow will cancel your authority at any time, but you must notify us at least two working days prior to the payment date to ensure it takes effect in time. Please be aware that some of our payment terms are dependent on a recurring payment being in place, so cancelling your authority may mean we remove these terms. If you wish to cancel your direct debit, please contact us at ypreceivables@yellow.co.nz  and ensure you quote your account number. Alternatively, you can contact your bank, but then it will be more difficult for you to re-instate the authority in the future; so we do recommend contacting us first.