Changes to the Auckland 2024 Yellow Book

Q: What are the main updates to the Yellow Book? 

For our Yellow Book Customers (i.e., you), there are three key changes coming your way: 

  • Monthly Billing is back! You asked, we answered and Monthly Billing is back and will become the new default billing method. 
  • Alongside this, the publication run of the Yellow Book will shift from 12 months to 18 months, keeping the book in the homes of your customers for longer and extending the life of your ads. This means the Auckland book will be delivered in April 2024 and then in October 2025  
  • Aligning the book publication term to our new minimum commitment term of 18 months. 
  • Delivering to where books are used most, in the home.  

Q: What does this mean for me? 

From January onwards, most customers (those above a certain threshold) will be moving to monthly billing as the new default option. As the new default, any upgrades or purchases in the Auckland Book will be as a monthly payment.

Q: What’s the new minimum commitment term? 

With the book publication and minimum commitment term shifting to 18 months, you will be charged for 18 months rather than 12 months.  

Q: When does this come into play? 

For advertising purchased in the Auckland 2024/25 book billing will commence from January 2024 onwards.  

Monthly billing will come into effect in January and continue in monthly instalments for the entire Auckland Yellow Publication term (18 months). 

Q: What if I want to keep paying in a lump sum? 

That’s okay! Each business runs differently and while Monthly Billing is here to make doing business easier and support you in managing your cash flow more effectively, we totally understand if you prefer a lump sum payment.  

If you prefer to stay on a lump sum basis, get in touch with our Care Team on 0800 803 803 and they’ll help you out.  

Q: Why does my bill look different? (Monthly Billing) 

Moving from a lump sum billing, your ongoing bills will look a little different. The amount you’re billed equates to the monthly equivalent of pricing as indicated in June’s updated pricing. 

If you choose to continue paying lump sum, your bill will look a little larger than what you’re used to, as your price reflects the additional 6-month publication term. 

Q: Why does my bill look different? (Lump Sum Payment) 

As we move from a 12-month to an 18-month publication term, your bill will look a little different as you’re being charged for each month of the publication term.  

This may appear as a price increase, however, your monthly charges have not changed, just the publication period. Your monthly charges will remain in line with June's update.  It is the period of publication that has been extended from 12 months to 18 months that applies to your Lump Sum billing. 

Q: What if I have changes? 

Cut-off date is the 10th of November 2023, if you have changes for your advertising these need to be submitted by then. 

If you wish to remain on lump sum or no longer wish to appear in the book, please get in touch by this date. If you do not contact us by this date, your advertising will automatically renew, and new billing and commitment terms will take effect in January 2024.  

Q: Can I set up a direct debit for this? 

You sure can! Take the hassle out of payments and set up a direct debit to ensure you never miss a payment.  Click here to set up a direct debit. 

Q: What if I no longer want to pay for the full 18 months? 

The new commitment term is 18 months, if you no longer wish to engage the book for advertising, you will be REQUIRED to continue to pay any remaining payments or pay the remaining balance as a lump sum. 

Q: Why is the book shifting to an 18-month publication term? 

As you likely know and have experienced yourself (either in your business or as a customer), the global supply chain continues to be an ongoing challenge. We have opted to extend the life of the book and extend the life of your advertising. 

Q: Will this impact the effectiveness of my advertising? 

No, research shows that calls remain relatively stable after the initial 12 months. 

Q: Does this mean you’ll be printing less regularly? 

Yes! As we shift to an 18-month cycle, we will only be printing every 18 months vs. every 12 months.  

Q: What’s happening to the White Pages? 

White Page Standard Listings are being localised to their respective publication coverage area.  

In previous years, we’ve localised the Yellow Book to the 5 different areas that make up Auckland – North, South, East, West and Central. This year we’re doing the same to the Auckland White Pages Standard Listings. Customers with paid content tor enhancements continue to have Auckland wide coverage.  

We’re also introducing a larger font size for free standard listings and additional listing content customers such as website, email and extra numbers.  

Alongside this, the White Pages Listings will also be making the move from a 12 to 18-month publication term and bringing back monthly billing.  

Q: Why is the font getting bigger? 

To make the book even easier and more readable for your customers, we’re increasing the font size. Not only does it make it easier for customers to view, but also increases the findability of your business as you take up more page space.  

Q: Why are you localising the White Pages? 

Localising the White Pages makes it easier for your local customers to find you, eliminating the need to sift through a host of businesses that don’t operate in the same areas as you, just to find your business! 

If your business operates across the Auckland region and you wish to stay in more than one region, you definitely can! Get in touch with our Care Team at 0800 803 803 to talk through your options.