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Yellow Knowledge
FAQ
FAQ
Digital Advertising
Reporting
Print Advertising
Billing & Payment
Help & Support
How to
018
FAQ
Digital Advertising
How does Facebook content help my business?
How much input can I have to the ad content produced?
Can’t I contact Google directly for my advertising? Why Yellow?
What is Call Tracking? Is there a separate cost?
Why do I see a different number in my ad on Google?
What happens to my Search Ads budget for the month if you don’t spend it all?
Does Yellow charge me anything for Search Ads?
Am I locked into a Search Ads contract?
How do I find out what keywords are being used for my Search Ads campaign?
What is the cost of one "Search Ads" click?
Why might I not be able to see my ad when I search for it on Google?
How do I know my Search Ads are working?
How do I stay on the top of search results all the time?
Can I still use Search Ads if I don’t have a website?
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Reporting
How often will I receive reporting?
What do the terms in my report mean?
I have questions about my report
How do I know if these are good results?
Print Advertising
What are your payment terms?
Why was my print advertising renewed without me knowing?
When can I update my advertising?
My business details have changed, how do I update them?
Billing & Payment
How can I pay my bill?
How do I update my billing information?
Where is my account number located on my invoice?
What is a Direct Debit (DD)?
What is a recurring credit card payment?
How will I know when and how much will be deducted?
Why is the payment less than what was notified?
What happens if my payment is dishonoured?
How can I stop my direct debit?
What happens when I authorise payment on my Credit/Debit Card?
How are Subscription Products invoiced?
What if my bill is overdue?
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Help & Support
Where can I find your terms of business?
I want to make changes to my advertising
I want to cancel my advertising
I have questions about my contract or advertising
Why didn’t I get contacted about my advertising?
I have sold or closed my business, what do I need to do?
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How to
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Reset my password?
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